Assessing the opinions of users, it is easy to draw conclusions. Most of the situations in which players were dissatisfied with the administration’s actions were violations of the rules that customers agreed to when registering. Most of them have not read these rules. However, there are controversial situations when the user could not withdraw their money from the game account for unknown reasons.
The most eloquent comment from a regular customer registered since 2014. It confirms the findings of violations of the simplest account verification rules.